Question: When I try to go to secure Web sites, I get a message saying that
the page cannot be displayed. Is something wrong with my browser?
Answer: Could be. You may not have the correct security settings for you to connect to secure
Web pages. For instance, let's say you want to get in on one of our great software specials and when
you click "Checkout," you can't get to the page.
It could just be your browser security settings, or SSL.
With
Internet Explorer, go to Tools/Internet Options and select the "Advanced" tab. Scroll down
to the bottom of the list and make sure the following are checked: Use
SSL 2.0 and Use
SSL
3.0
Click the "Refresh" button (green arrows) and the page should appear.
With
Firefox, you'll get a pop-up window telling you that you cannot connect because SSL is
disabled.
Go to Tools/Options, click "Advanced," and scroll to the bottom. Under "Security," check off the
following: Use
SSL 2.0 and Use
SSL 3.0
Click
OK. Try connecting to the secure site again and it should come up.
If you are a
Netscape user you'll get a pop-up window telling you that you cannot connect
because SSL is disabled.
Go to
Edit/Preferences and expand "Privacy & Security" by clicking the arrow next to it. Select
"SSL" from the list. Check off the following: Use
SSL 2.0 and Use
SSL 3.0
Click
OK. Try connecting to the secure site again and it should come up.
If there is still a problem, check your Firewall/Network Configuration. Make sure that the SSL port
(port 443) is open. Since every setup/software is different, we can't give exact instructions. Check
your manual or help file for details.
Hopefully, though, it's just an SSL problem and you'll be on your way.
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